A high-profile JD.com consumer complaint showed how difficult it can be for Chinese shoppers to obtain refunds, accountability, and basic consumer protection even on major e-commerce platforms.

Summary

March 15^th is the World Consumer Rights Day. On 15 March 1962, former United States President John F. Kennedy said, “Consumers by definition include us all. They are the largest economic group, affecting and affected by almost every public and private economic decision. Yet they are the only important group whose views are often not heard.” Well, 56 years elapsed, how are the Consumer Rights in China today? Read more